Please allow 1-3 business days for your order to ship. Once your product has been shipped, you will receive tracking information via e-mail. Use the link within this email to track your order in real time.

We offer completely FREE returns within 30 days of purchase. You can view our refund policy or start a return by contacting us. We do not accept returns after 30 days or on sale items. See more detail on the Refund Policy page

We do not process direct exchanges at the moment. If you wish to exchange an item, you must go through our return process and place a new order.

We are offer free ground shipping on orders of $100.00 or more within the US. This is calculated after all coupons have been applied to the order. Orders below $100 shipped within the US cost a flat rate of $10.99 for ground shipping. Shipping details can be found here.

We are not offering e-gift cards at this time. Please check back as we are always adding new features to our online store.

Unfortunately we discontinued our rewards program. Please check back as we are continuing to improve our online store.

We are working to extend our assortment and bring back some of your favorites. In the meantime you can shop Van Heusen at JCPenney or Amazon. Please check back as we will be adding new items all the time.

First-time members are eligible for a 30 day free trial. To activate your free trial, join directly here or add the Authentic Membership trial to the cart or checkout page of any participating brand and complete your purchase. Note that we do require payment details upfront, but you will not be charged for your monthly membership until the end of your 30 day free trial period.

Members may cancel their Authentic Membership at any time by signing into the Authentic Membership portal here, navigating to the ‘Billing’ tab and selecting ‘Cancel Membership’ under the ‘Manage Membership’ section. If you cancel your Authentic Membership in the middle of a billing cycle, your access to the Authentic Membership benefits will continue until your next bill date, at which point you will not be charged again. If you cancel during your free trial period, your benefits will remain through the end of the 30 day period. We do not offer refunds on monthly subscription charges once they are completed.

Following the 30 day free trial period, Authentic Members are billed to the credit card on file every 30 days according to the date of sign up. To find your next billing date, sign into the member portal here, navigate to the ‘Billing’ tab and find your next billing date above ‘Next Billing Date’. You can also find your Billing history under ‘Billing History’.

Authentic Membership fees are automatically billed to the card associated with your initial subscription of the Authentic Membership product. To update your payment information, sign into the member portal here, navigate to the ‘Billing’ tab and select ‘Update’ next to ‘Payment Methods’. Your updated information will be billed on the next billing date.

Authentic Membership fees are automatically billed to the card associated with your initial subscription to the Authentic Membership product. The initial subscription must be made with an eligible debit or credit card through Shop Pay. When signing up for Authentic Membership on a participating brand checkout, you must pay for your entire order with an eligible debit or credit card through Shop Pay. When redeeming Authentic Membership benefits on participating brands after initial sign up, you will have optionality to use any form of payment offered by the brand site, i.e. Klarna, Apple Pay, PayPal, gift card, etc.

You can view all participating brands here. Our list of participating brands keeps growing! Keep an eye on your Member Portal and inbox for new additions to the Membership program.

There are several ways to redeem your Authentic Membership benefits on participating brand sites. First and foremost, because Authentic Membership is powered by Shop Pay, if you have cookies enabled, you should be automatically identified as a Shop Pay member and your benefits will seamlessly apply to your cart. If you are not automatically recognized, simply locate the Authentic Membership promotional blocks in cart or checkout and select ‘Log In’ or ‘Already a Member?’, respectively. You will be directed to Shop Pay checkout and prompted to enter the email address associated with your Authentic Membership account. A 6-digit Shop verification code will subsequently be delivered to the mobile device associated with your account. You must use the email address associated with your Authentic Membership account when checking out with Shop Pay to see the Authentic Membership benefits apply.

Currently, you may redeem your Authentic Membership benefits on Billabong.com DCShoes.com, Fredericks.com, TheFryeCompany.com, HunterBoots.com, JuicyCouture.com, Quiksilver.com, Rockport.com, Shaq.com and TedBaker.us. Keep an eye out on your Member Portal and inbox for new additions to participating brands.

Please reach out to help@member.authentic.com with any Authentic Membership- related concerns.

All Van Heusen branded products are eligible for Authentic Membership benefits, excluding [please list excluded product here].